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How do I bring in my battery?

1. Fill in the form below

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2. Print the completed form (or fill it in manually after printing)

3. Send it together with your battery and your charger to:
    

    Ebattery
    Kadodderstraat 1A

    2800 Mechelen

    Belgium

    OR

    Come by and hand in the battery (with charger and form) or drop it in 24/24, 7/7 in our e-battery box

4. We will send you the payment details by email

5. After payment you will receive your new battery, the repair will take about a week*
    (The battery will be shipped to you for FREE*)


 Please note, we will contact you when we have examined the battery. Not when we receive them!

Due to the persistent shortages in the bicycle battery market, the lead time is currently 6 to 8 weeks. (last update: 26/06/2022)

In the summer it is often much busier than in the winter, so we recommend that you mainly bring your battery inside if it no longer works. Can you continue with your battery (do you experience a limited capacity loss) and can you not miss the battery for too long? Then we recommend that you bring it in from October/November. Our lead time is usually less than a week in winter.

*--- You can always find our current lead time in our FAQ ---

*--- Free shipping from €100 ---

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